1. Our Commitment to Satisfaction 

Simidress.com focuses on providing excellent products and creating enjoyable shopping experience to our customers. Our Return and Cancellation Policies were created to help customers to handle all kinds of return cases.

If you can’t find the answers to your questions from our Return and Cancellation Policies on this page, please email to simidress.services@gmail.com and our service team will reply to you within 10 hours (during business days).

2. Cancellation Policy

We understand that ordering a dress for your special occasion is an important undertaking. However, it is important to note that our dresses are handmade and made-to-order, once production process begins, Labor Costs and Material Costs will be incurred.

- Unpaid order will not be processed. If you do not need it, please simply ignore it.

- Cancellation within 24 hours after the order is paid: you will get a full refund.

- Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.

- Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.

- Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.

- Once the item has been shipped, the order can't be cancelled.

If you would like to cancel your order, please send an email stating your order number and telephone number to simidress.services@gmail.com. We will calculate the cancellation time according to the time of the email is received.

3. Return Policy

3.1. Return Policies In Brief:

3.1.1. You can get refund for Defective, Damaged or Mis-shipped items, Size Deviation & Color Mismatch problems, etc.
3.1.2.  Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
3.1.3. You are not allowed to exchange or refund for the situation of "Everything is right, but I just don't like".

Note: For detailed return policy, please read the following policy carefully.

3.2. General Return Policies

3.2.1. We DO NOT Refund unconditionally. You need to provide us with photos to prove the problems as detailed as possible and we have taken photos of dresses before delivery to avoid fraud.

3.2.2.Because all of our dress are hand-made, there will be at most a 5% difference between the product photos on our website and the real product you receive. If you request 100% same as the picture, please don't make payment. I am sorry for it.

3.2.3. Please contact our Customer Service to initiate the return process within 2 days upon receiving your item(s).

3.2.4. We only accept items in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.

3.2.5. Mis-shipped products: Once we have confirmed your mis-shipped item (item shipped was not the item you ordered), we will be responsible for item exchange. You may also have the right to return the product and get a full refund.

3.2.6. Color Errors: If the color of the item received is not what you ordered, then you are qualified to get a full refund.

Please note that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.

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Return Process

1) Please email to simidress.services@gmail.com within 7 days upon you receiving your item, including an explanation with photographs for the return. Returns will not be accepted without prior approval from Customer Service.

2)  Once you receive the email from simidress.services@gmail.com which states the return is approved, please send back the items to the address listed in email as soon as possible, and please make sure to use local post office service.(such as Post Office, USPS, Royal Post…).

3)  Once receive the return item, we will process the case in 3 to 5 business days. Items returned in unacceptable condition will not be refunded and cannot be shipped back to you. Please allow up to two billing cycles for it to be credited to your account, please kindly note that the refund efficiency also depends on the credit card bank's processing-cycle.

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