As all of our dresses are handmade, there might be some small problems which we can’t be totally avoided, but take it easy, if it's our problems to make dresses in wrong size, color or style, you will get a full refund!
We will accept returns if there are quality problems, wrong delivery time. We also hold the right to refuse any unreasonable returns, such as wrong sizes you provided, but we can offer free alternation.
We Don't accept return if there are no problems with the dress!!!
For Wrong Size, Wrong Color, Wrong style or Damaged dress - we accept 100% refund or remake one or return 50% payment to you, you keep the dress without sending back.
In order to make sure that your return or exchange request to be accepted, please carefully follow our guides below:
1. Contact us within 2 days after you receive dress.
2. Provide us with photos of the dress, to illustrate damage or bad quality, this also applies for size, or incorrect style and color etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged for a more expensive one.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
We understood that each dress is so important for each girl! So we put every ounce of our heart and soul into each dress, our long experience and skilled craftsmanship let us to keep a very low return rate till now. If it's our problems after confirmation, we could return all your payment.
Service email: firstname.lastname@example.org